- My company works in the medical-education space, and we film at universities all over the country. When we started out five years ago, one of my first calls was to Luanne. I had fond memories of her competence and timeliness from my days running around the country with Home Front Media back in the 2000s. These days Luanne takes care of travel and lodging for me, our other producers and camera people. She is great about giving us options, and keeping an eye on the best deals.
In a business with a lot of moving parts, it's is nice to know at least one of them will spin the way it should.
I'd like to pass on my appreciation for Ms. Lane's customer service and great attitude. She's a genuine pleasure to work with and very responsive to what only can be described as a chaotic travel schedule from me.
Since I started with my organization, Luanne has been one of the constants- steady, reliable, and just a wonderful person. Believe me I know when I am looking up at the board and all the flights have been cancelled and I just want to get home, or I am trapped in some far away country, or just need an emergency aisle exit seat for an eight hour flight- Luanne makes it happen. She is everything you said and then some.
We continue to be extremely impressed with the travel services we receive from Jaguar, and you are the primary reason for our satisfaction. During every interaction you go the extra mile to resolve what often turns into extremely painful experiences for other travelers. Regardless of the situation, you always perform your magic with smile on your face, a cheerful response and in the end never fail to thank us. Greatly appreciate all you do to support us.
As one of our corporate clients put it “ I wouldn’t use anyone else; I simply email my Jaguar Travel agent and get an immediate response, a travel reservation that fits my needs, and follows my company’s travel policy.”
In my previous 30 years in the military and private business I was always able to call a travel office and never had to worry about the details. Now that I've started out on my own as an independant you have made it much easier for me to work with DA&T and travel when I need to.
I would like to take this opportunity to express my satisfaction with Jaguar Travel Group and the terrific service you provide to our company. Your Jaguar agents are consistently pleased to help and very responsive to our unique travel needs. In particular, I enjoy working with Luanne Lane, as she is always polite and makes every effort to ensure all details are finalized. We appreciate the courtesy extended to us, and the willingness of your staff to be flexible with the frequent changes inherent in travel planning. We have employees traveling for business to numerous locations, and have found that each trip receives the personalized attention it deserves. We are pleased to recommend Jaguar Travel Group to anyone who may be interested in using your service for travel needs.
"Jaguar Travel Group already had a contract with my organization when I began work as the EA to the Executive Director. At 9 AM on my very first day the Executive Director was in an airport in another city on his way home, and his reservations needed to be changed. I didn't know a thing, and called Luanne. She rescued me, and him, even though she did not make the original reservation (if she had, the mistake would not have occurred.) My boss traveled about 75% of the time, usually on multi-city trips, with a lot of last minute changes. Luanne never failed to do it right."
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